Credit Control Development Workshop

Sessions One to Four:

Those who work for organisations and need to understand for 'Managing the Risk' with Customers and to become familiar with financial statements and financial analysis. It is an introductory seminar.

Sessions Five and Six
:

For those who are required to deal with customers and  the issues and problems that this brings in a professional and non confrontational manner and at the same time achieving the objectives of the credit department

Duration:

This is an intensive one-day programme with exercises and group work.

Course Objectives:           

By the end of the seminar delegates will:

Develop the skills needed to deal with difficult situations / customers.