Psychology of Collecting Debt - Consumer Credit: 2 day course

Objectives

This TWO DAY course is intended for consumer credit and those collecting debts from individuals.  It introduces and examines the ‘mind of the collector’ versus ‘the mind of the debtor’. The way that we communicate will impact the quality of our work and therefore this course looks at the dynamics of conversation and how we can improve results by improving our own communication both verbal and non verbal.

The course can also be tailored for the trade credit environment. 

Content

How to stay positive and motivate when all around you are negative