Negotiating & Influencing Payment: 1 day Course
This one day course is intended to introduce the concept of negotiating techniques to be used when influencing and persuading debtors to pay.
The course can be tailored for both the consumer credit industry and trade credit environment.
Introduction to the course – why influencing and negotiating skills of the collector are the most value skills in collecting money.
Identifying your own personal influencing style and how to develop it further
Using the right method of influencing and persuasion for a range of different customer types.
Understanding the signals being sent by the customer and if to use the ‘carrot or stick’ to motivate them to pay.
Understanding basic types of Negotiation, strategies and tactics
Negotiating upwards and downwards to achieve the best success rate
Learning closing techniques to ensure the customer knows what is expected of them and from you