NEW Telephone Collection Skills for Tough Times –
Protecting your Investment
What is the course about? – this 1 day course looks at keeping close to your customers and strategies to maintain cash flow. Although primarily targeting use of the telephone it also covers planning, prioritising and use of other collection methods. Negotiating payment plans when necessary will also be included along with a negotiation check list which can be taken back and implemented in the work
Who is it for? – this one day course is for anyone who wants to be able to collect money more effectively. It would benefit both inexperienced and experienced collector who need new ideas to work with.
Course Start time 9.30 - Finish time 4.30